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Yes, if you genuinely don't like* the advise or find it useful, you can apply for refund for a particular consultation within a period of 7 days of having a consultation with the expert. *Please keep in mind that any false claim can be rejected by the team if it is found to be in violation in ethical usage policy.
Post your request, our claims evaluation team will investigate and approve your claim within a TAT of 2-3 days.
Yes, you can reject the refund but if the claims associate comes to the conclusion that you were at wrong post the negotiation with the seeker and yourself, you rejection will be overridden and refund amount will be deducted from your wallet. * Don't worry very limited set of seekers apply for refund on the platform, but if their claim is genuine, you must at least approve the partial refund, remaining will be borne by SeekEx. ** If you don't wish to get refund applications on your consultations, you might opt for non-refundable services feature by marking a mail to firstname.lastname@example.org
Before placing a consultation kindly look for the following tag, if you see it, please take extra care, because you will not get any refund for such calls because such experts have opted in and approve for non refundable service program.
"Yes, you can mark your services as non-refundable by marking a mail to email@example.com, Our team will evaluate your application and get back to you within a TAT of 48-72 hours. * Please keep in mind that opting for this service, might reduce your visibility on the platform and lead to lower business and revenues for your account"
Yes, if you dont wish to take calls, please mark yourself as "unavailable". If you are available and don't receive the calls even as per your time schedule, it will negatively impact your visibility on the platform. Your rankings in the search results will dragged down over the time
You can request for feedback removal, if the feedback is not in accordance with our feedback policy, we will remove the feedback and it corresponding negative impact as well.
Yes, your payment is secured with industrial standard encryption protocols ?
Hold amount is the amount which is currently not due for payment because of two probable reasons. a) Certain transaction have been requested to be refunded by the seeker, this will be cleared once the claims team is done with the result for the dispute. b) Refund period of the transactions is not yet over which T+3 days.
You can receive the payment either directly in your bank account or through UPI.